Customer Support Specialist - German & Dutch speaking

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Customer Support Specialist - German & Dutch speaking

Are you client focused, fluent in German and Dutch and interested in fin-tech? 

Mollie is looking for a Customer Support Representative to join our Client Services! You will be the first point of contact for many of Mollie’s merchants across Benelux and Germany. Moreover you will work with various departments on our product's innovation.

FULL-TIME · AMSTERDAM

Hi, we are Mollie! 👋🏼

Our mission is creating a greater playing field for everyone. By offering convenient, safe and worldwide payment solutions we remove barriers for companies of all sizes to compete on equal terms.

Being authentic is our baseline

Mollie is a pioneer in online payments and well known in the fin-tech industry. Moreover we are one of the fastest growing payment service providers in Europe. We help businesses of all sizes sell and scale more efficiently with a solid and easy-to-use payment solution.

With the help of our simple and clear payment API we offer various payment methods in one go. In doing so, we make a complex process simple.

Mollie is extremely ambitious. We currently have over 60.000 customers in the BeNeLux market and we are on a mission to conquer the rest of Europe. We aim to be the main mid-market payment provider in 20 European countries by the end of 2020.

We are an international team of 110 professionals. We are based at our HQ in Amsterdam and four other locations in Europe. Join us as our new Customer Service Specialist and experience this amazing journey with us!

What you will do

One of the crucial points for our growth is the quality of service we provide to our customers. Thus far, our customer experience has been the main differentiator between Mollie and our competitors. We keep our product super simple. We always go the extra mile and make sure our merchants can run their business effectively. We do so by absorbing the technical and legal complexities of payments. When they have a problem, we listen, enable and empower.

In our home markets, the Netherlands and Belgium, Mollie is world famous and serving over 60.000 monthly active merchants and counting. As such we are the most beloved Payment Service Provider for medium size companies. Our product first approach, transparency and great partnership network helped us to get where we are right now!

Conquering the German market has been set as the number one priority for Mollie and we need your help with that!

You will:

  • Support our Customers and handling all kinds of procedural, commercial, financial and technical questions about Mollie's services (by phone, email and chat);

  • Think about improving the Customer Experience and the Mollie product;

  • Support the activation process of new German customers;

You will be part of our international client services department that consists of 15 Mollies. They are international, multilingual and always ready to go above and beyond for our merchants. They are true Mollie champions and you will be one of them as well!

Meet the team!

Anshel

Team Lead Support

Martin

Technical Support Engineer

Angelique

Knowledge Specialist

Jacquinot

Business Client Services

What you have

  • You are fluent in both German and Dutch;
  • Experience in problem analysis and resolution of customers' issues;
  • You have strong problem solving capabilities and are able to adapt to new processes;
  • Affinity with technology and knowledge of the German eCommerce market will be a plus;

What you get

  • Excellent employment terms, including a competitive salary
  • 25 days of annual leave
  • Free lunch
  • Pension
  • Top-notch Apple gear and noise-cancelling headphones
  • Reimbursed costs of your internet connection at home
  • Reimbursed travel costs
  • Relocation support for highly skilled migrants
  • A position in a unique, young and fast growing fin-tech company
  • Autonomy to develop solutions and implement them
  • Freedom and flexibility
  • A stimulating and inspiring environment

Our selection procedure in a nutshell


Apply by clicking the button below. The more you share about yourself and the reason you apply at Mollie, the better!

Let's first have a 'coffee chat' to introduce Mollie, the role and get to know you. This can be at our office, but this could also be via phone, Hangouts or Skype.

During the interview phase (of max. two rounds), we'll inform you as soon as we've decided whether we'd like to proceed with you.

The interview phase may include the presentation of your plan and approach.