London | Engineering | Full-time


Engineering Group picture
Love always drives what we do, we’re passionate about our jobs, care about our colleagues, and are devoted to our customers. Our mission is to become the most loved European financial service provider. We’re already expanding rapidly into new countries, and we’re not done yet. We have big plans. And that’s where you come in.
Your opportunity:
As a Service Desk Engineer Tier 2, you possess excellent knowledge in administering common IT systems, especially those related to Apple, and possess basic knowledge of network layers. At Mollie, we're growing rapidly, and we need someone like you to help us manage our workplace and provide support to our colleagues.Our team onboards 40 new colleagues every month, and you'll play a key role in ensuring that our current and new colleagues have a seamless experience at Mollie. Your primary responsibilities will include managing complex incidents, problems, and requests in the Service Desk team and ensuring that we maintain our high level of support.At Mollie, we strive for excellence, and we believe that it all starts with the right working conditions. If you're someone who is passionate about technology and is looking to be a part of a fast-growing team, then we want to hear from you. Apply today and let's work together to take Mollie to the next level!

What you'll be doing:
  • In the daily operations you’ll play a key role in the delivery of a brilliant service and first class technical support to all Mollie employees (networking, hardware, software, and related IT services).
  • An escalation point and mentor to the Service Desk technicians and solve technical problems within all areas of the support portfolio. 
  • Skilled support to all 700+ Mollies: Apple oriented for most, cross-platform skills desired (Windows etc.)
  • Participate in the development and implementation of new support procedures and documentation, as needed. Escalate issues to the appropriate team or vendor, as needed, and ensure that all issues are tracked and resolved in accordance with our SLAs.
  • Self starter mindset while driving improvements, taking part in projects and continuous service improvement.

What you'll bring:
  • Customer first mindset
  • Experience with JIRA or other service management systems
  • IT support background with 4+ years of experience
  • Advanced level of thorough technical troubleshooting of AV, Apple/iOS, Network, Software, MDM (Kandji) Administering Enterprise applications such as GSuite, Office365, Slack etc.
  • Impeccable technical documentation and KB writing skills
  • Ability to solve technical problems within all areas of the support portfolio
  • Work independently and organised, with the ability to prioritise a busy workload.
  • Ability to collaborate with cross-functional team members that are dependencies to meet the customers need

  1. 5 reasons why you should be working here
    Person standing in the streets
  2. We bring open hearts and open minds
    Mollies walking in the street
  3. We grow what we know and learn what we don’t
    Person behind laptop
  4. We are driven by customer love
    People working behind laptop in office space
  5. We celebrate the journey together
    People looking back at the mollieverse
  6. We know how to have fun
    All Mollies at a party and raising their hands

About Engineering

We’re in the driving seat. Without us, there is no Mollie. So we’re given the freedom to explore. Make mistakes, learn, and grow. Because that’s how we’ll become the most loved financial service provider.

The language of innovation.
We want to build a modern, fast and reliable platform. So we’re investing in a new language. By building our new cards platform in Java, we're confident we can innovate this product from the core.
Modern tech. Great products.
Leveraging our Mollie Cloud Platform, we’re moving to reliable distributed services on cloud. We’re also clarifying ownership and accountability, promoting independence and data-driven decision making, and balancing features with quality. So our teams can focus on delivering great products.
Automatically better.
By lowering the dependencies between teams, we can more quickly bring our products to market. We’re aiming for the least possible manual work and a more automated platform for future products.

Diversity, Equity, and Inclusion

These three words tell you everything about Mollie… Driven. By. Love. Our driving force, our reason for being… to become the world’s most loved financial services provider. But not just loved by our customers… by our people too. At Mollie we embrace what makes you unique, and nurture a culture that feels like home. We celebrate diversity of people and perspectives every day and are proud to be an equal opportunity employer. We do not discriminate. Every new Mollie is hired on the basis of qualifications, merit, and business need. We bring open hearts and open minds, we don’t judge each other for our differences, we embrace the unique traits that make our products and culture stronger. There is an energy at Mollie that can’t be contained. We are proud to be here, and inspired by the problems we have left to solve. So come join the ride.

Find out more
Two people talking


Bike lease planBike lease plan
Wellbeing programWellbeing program
Pension contributionPension contribution
Healthcare insuranceHealthcare insurance
Travel reimbursementTravel reimbursement
Complimentary baby daysComplimentary baby days
Friday drinksFriday drinks
Sport eventsSport events
Employee option planEquity plans
Noise Cancelling HeadphonesNoise cancelling headphones
Birthday offBirthday off
Company partiesCompany parties
MacBook ProMacBook
Work from home budgetWork from home budget
Learning and development programLearning and development
Supersize screenSupersize screen
Referral bonusReferral bonus

Every good relationship starts with a click. Let’s make sure this one will last.

  1. For starters

    Our Talent Acquisition team and hiring manager will review your application, and respond within 2 weeks.

  2. The "inbetween"

    If you seem like a Mollie-in-the-making, we’ll invite you to a screening call so we can learn more about each other.

  3. Are you the one?

    If all goes well, you’ll have two or more interviews with the hiring team. And if it’s a highly technical role, we’ll also assess the specific skills you’ll need.

Apply now✍️Apply now🏆Apply now🐈Apply now🥳Apply now🍀Apply now🦄
Apply now✍️Apply now🏆Apply now🐈Apply now🥳Apply now🍀Apply now🦄
Do you think we're a match?

We're always looking for talent to go on a journey with. So what are you waiting for?

Apply now

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