Support and Onboarding Specialist (native level German speaker)

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Support and Onboarding Specialist (native level German speaker)

Mollie is looking for a German speaking Support and Onboarding Specialist! You will operate as a first interface with many of Mollie’s merchants across Europe, and working closely with the other departments, like Finance, Sales and Development.

You are extremely merchant-focused and highly motivated by merchant success. Experience in a technology driven company is a major plus.

FULL-TIME · AMSTERDAM

Who are we?

Mollie thrives on innovation. When we started we spearheaded the payments industry by introducing clever payment products which were easier, cheaper, and more flexible than what the rigid, cumbersome banks could do. Now, more than a decade later, Mollie is still building innovative products and working hard to make payments better.

We couldn’t do this without our excellent team. We have a clear focus on building a team of young and inquisitive minds. All of them share a natural urge to work with exciting, new technologies and products. And we make sure that they get the opportunity to work with them to optimise workflows, work at the forefront of technology and, ultimately, build the future of payments.

Responsibilities

As the Support and Onboarding Specialist you will be the first point of contact for our merchants. You are representing Mollie. As we are exploring the German Market, we are looking for a candidate who is fluently in German and can serve our German clients.

  • Support our Customers and handling all kinds of procedural, commercial, financial and technical questions about Mollie's services (by phone, email and chat);
  • Support the activation process of new German customers;
  • Help making risk-based considerations for accepting Customers;
  • Help investigate the maturity of the German eCommerce market and the rules and regulations;
  • Thinking along with improving the Customer Experience and the Mollie product.

Desired skills and experience

  • Fluently in German is mandatory (native); A good understanding of English and/or Dutch is a pre;
  • Understanding of the German eCommerce market;
  • Experience in working with Customers and this is something you really like doing;
  • You have strong problem solving capabilities and are able to adapt to new processes and procedures quickly while dealing with many varied support requests;
  • Really nice to haves would be experience with Wordpress, Magento, Opencart etc.
  • Also really nice to haves would be experience with KYC, CDD, Risk Management etc.

What do we offer

  • Excellent employment terms, including a very competitive salary;
  • A position in a unique, young and fast growing fintech company;
  • Working in the city center of Amsterdam;
  • Daily fresh lunches;
  • Friday afternoon drinks.


Apply by clicking the button below. The more you share about yourself and the reason you apply at Mollie, the better! If you have any questions, please don't hesitate to contact our internal Recruiter Jennifer Homan - Jennifer.homan@mollie.com - 020-8202070

Our selection procedure in a nutshell

Apply by clicking the button below. The more you share about yourself and the reason you apply at Mollie, the better!

Let's first have a 'coffee chat' to introduce Mollie, the role and get to know you. This can be at our office, but this could also be via phone, Hangouts or Skype.

During the interview phase (of max. two rounds), we'll inform you as soon as we've decided whether we'd like to proceed with you.

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