Maastricht | Operations | Full-time

Business
Support
Specialist
-
German
speaking

Group picture of people in Operations
Love always drives what we do, we’re passionate about our jobs, care about our colleagues, and are devoted to our customers. Our mission is to become the most loved European financial service provider. We’re already expanding rapidly into new countries, and we’re not done yet. We have big plans. And that’s where you come in.
Your opportunity
One of the crucial points for our growth is the quality of service we provide to our merchants. Thus far, our customer experience has been the main differentiator between Mollie and our competitors. In our home markets, the Netherlands and Belgium, Mollie serves over 130.000 monthly active merchants and counting.
 
As a Business Support Specialist you’ll go the extra mile to make sure our merchants can run their business effectively. When they have a problem, we listen, enable and empower. Our team is international, multilingual and always ready to go above and beyond for our merchants. They are true Mollie champions and we hope you will become one of them as well!


What you'll be doing:
  • You will be the first point of contact for many of Mollie’s merchants
  • You support businesses with queries about working with Mollie including pricing & terms, the onboarding process and technical setup
  • You provide support through a range of channels to suit customer needs, including live chat, email & phone
  • You contribute to improving the customer experience and the Mollie product by providing feedback and innovative solutions
  • You continuously look for ways to improve the way we support businesses, e.g. identifying common queries and making sure these are addressed in self-serve articles; providing feedback to Product & Sales teams
  • You support the activation process of new Mollie merchants


What you'll bring:
  • You have a positive, can-do attitude! 😊
  • You speak fluent German
  • You thrive in a high performance environment with a ‘work hard, play hard’ culture
  • You are a natural problem solver, able to quickly understand problems and identify solutions
  • You have affinity with technology and payment solutions (knowledge of the eCommerce market will be a plus)
  • You are available to work full-time in a hybrid setup
  • Experience with customer service is a plus!


Extra perks 🍭
  • A competitive salary of 2500 €/month (gross)
  • A bonus based on your performance twice a year
  • Working from our beautiful new office in central Maastricht
  • Friday drinks with the team every week!
  • Fun social events throughout the year


  1. 5 reasons why you should be working here
    Person standing in the streets
  2. We bring open hearts and open minds
    Mollies walking in the street
  3. We grow what we know and learn what we don’t
    Person behind laptop
  4. We are driven by customer love
    People working behind laptop in office space
  5. We celebrate the journey together
    People looking back at the mollieverse
  6. We know how to have fun
    All Mollies at a party and raising their hands

About Operations

It’s not easy keeping up with Mollie. But as we grow, it’s our job to make sure we have all the people, processes, and technology to keep doing a great job. So we keep a close eye on our developments to keep us ready for the future.

Faster onboarding.
With new tooling solutions we can improve our onboarding process for the merchants making it easier for them to sign up and faster so that they can start processing as soon as possible. All while within the Mollie risk appetite.
A more helpful Help Centre.
By creating clearer architecture labeling processes, we can make sure customer questions lead to the right Help Centre articles.
How to prepare for a Job interview.
Read article

Diversity, Equity, and Inclusion

These three words tell you everything about Mollie… Driven. By. Love. Our driving force, our reason for being… to become the world’s most loved financial services provider. But not just loved by our customers… by our people too. At Mollie we embrace what makes you unique, and nurture a culture that feels like home. We celebrate diversity of people and perspectives every day and are proud to be an equal opportunity employer. We do not discriminate. Every new Mollie is hired on the basis of qualifications, merit, and business need. We bring open hearts and open minds, we don’t judge each other for our differences, we embrace the unique traits that make our products and culture stronger. There is an energy at Mollie that can’t be contained. We are proud to be here, and inspired by the problems we have left to solve. So come join the ride.

Find out more
Two people talking

Who you’ll be working with

  1. Anique
    Customer Support Team Lead
    Say hi
    Anique Gilissen
  2. Mohcine
    Customer Support Team Lead
    Say hi
    Mohcine Benssaber
  3. Fon
    Customer Support Specialist
    Say hi
    Fon van Bommer Custers
  4. Nick
    Technical Support Team Lead
    Say hi
    Nick Snelleman

From
Mollie
with
love

Bike lease planBike lease plan
Pension contributionPension contribution
Work from home budgetWork from home budget
Healthcare insuranceHealthcare insurance
Learning and development programLearning and development
Friday drinksFriday drinks
LunchLunch
Travel reimbursementTravel reimbursement
Complimentary baby daysComplimentary baby days
Sport eventsSport events
Employee option planEquity plans
Noise Cancelling HeadphonesNoise cancelling headphones
Birthday offBirthday off
Company partiesCompany parties
MacBook ProMacBook
Wellbeing programWellbeing program
Supersize screenSupersize screen
Referral bonusReferral bonus

Every good relationship starts with a click. Let’s make sure this one will last.

  1. For starters

    Our Talent Acquisition team and hiring manager will review your application, and respond within 2 weeks.

  2. The "inbetween"

    If you seem like a Mollie-in-the-making, we’ll invite you to a screening call so we can learn more about each other.

  3. Are you the one?

    If all goes well, you’ll have two or more interviews with the hiring team. And if it’s a highly technical role, we’ll also assess the specific skills you’ll need.

Apply now✍️Apply now🏆Apply now🐈Apply now🥳Apply now🍀Apply now🦄
Apply now✍️Apply now🏆Apply now🐈Apply now🥳Apply now🍀Apply now🦄
Do you think we're a match?

We're always looking for talent to go on a journey with. So what are you waiting for?

Apply now

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