Amsterdam | Operations | Full-time


Group picture of people in Operations
Love always drives what we do, we’re passionate about our jobs, care about our colleagues, and are devoted to our customers. Our mission is to become the most loved European financial service provider. We’re already expanding rapidly into new countries, and we’re not done yet. We have big plans. And that’s where you come in.
Your opportunity

We’re a market leader in online payments, loved by over 130,000 businesses across Europe. Our business is growing fast and we completed 2021 a Series C investment round to further fuel our growth. We are a fast-moving business with lots of opportunities to make a real impact, so we’re looking for a fast thinker and an effective go-getter.

Reporting to our Head of Operations Design and Experience, you will lead change management initiatives and design the operational process and policies for Mollie’s Risk & Fraud teams to use. You will play a role as a ‘middle-person’ between our stakeholders and the broader Operations team to ensure we focus on the customer and agent experience as well as building for efficiency. You will do this by ensuring new product and market launches land well with the team and proactively finding opportunities within our current processes and policies to drive efficiency and set us up for scale. These changes, primarily related to our current Risk & Fraud processes, could be big or small, and it will be up to you to translate all these changes into efficient and easy-to-understand processes for our teams and ensure they are merchant friendly at all times.

This role is for someone who loves process excellence, obsesses about operational details, is energised advocating for high-ROI strategies, and cares deeply about the customer journey from end to end. It is also a great opportunity to get your hands dirty in an exciting European fintech in an exciting scale-up phase.

What you'll be doing:
  • Change management on all business implementations whether it be a request from compliance or a change in product, your team will ensure this lands smoothly and our Risk & Fraud teams can support our merchants effectively.
  • Improve customer experience and operational excellence through analysis of quantitative and qualitative data.
  • Lead high priority/visibility projects and initiatives effectively. Be flexible and adaptable in a fast and ever-changing environment
  • Focus on continuous improvement of existing processes and endeavour to maximise efficiency and experience across all touch points.
  • Be the voice of the merchant and customer and use that to influence decisions on operations and products.
  • Drive digital innovation within the Risk & Fraud operations domain.
  • Carry out the customer operations vision and execute the change roadmap.
  • Act as a liaison between Customer Operations and the Business Development team, Commerce Team, Product team and Compliance team.

What you'll bring:
  • 5+ years of work experience in cross-functional operational or project management.
  • Demonstrated experience in working with Risk (e.g. Credit Risk, Chargebacks), Fraud policies and processes.
  • Excellent communication and stakeholder management skills.
  • Experience in coaching/training an organisation toward a continuous improvement mindset.
  • An analytical and data-driven mindset. You use quantitative and qualitative data to identify opportunities and build business cases.
  • Understanding of process improvement and design optimisation.
  • Knowledge and understanding of SQL databases is a strong plus.
  • Experience in fin-tech or payments and consultancy is a big advantage
  • Outstanding ability to be effective working with senior leaders across multiple functions and regions.

  1. 5 reasons why you should be working here
    Person standing in the streets
  2. We bring open hearts and open minds
    Mollies walking in the street
  3. We grow what we know and learn what we don’t
    Person behind laptop
  4. We are driven by customer love
    People working behind laptop in office space
  5. We celebrate the journey together
    People looking back at the mollieverse
  6. We know how to have fun
    All Mollies at a party and raising their hands

About Operations

It’s not easy keeping up with Mollie. But as we grow, it’s our job to make sure we have all the people, processes, and technology to keep doing a great job. So we keep a close eye on our developments to keep us ready for the future.

Buy now, pay later.
We’re launching new, alternative payment method in partnership with in3 and P&E. And that means our Customer Operations teams needs to be set up and ready for success.
Faster onboarding.
With new tooling solutions we can improve our onboarding process for the merchants making it easier for them to sign up and faster so that they can start processing as soon as possible. All while within the Mollie risk appetite.
A more helpful Help Centre.
By creating clearer architecture labeling processes, we can make sure customer questions lead to the right Help Centre articles.

Diversity, Equity, and Inclusion

These three words tell you everything about Mollie… Driven. By. Love. Our driving force, our reason for being… to become the world’s most loved financial services provider. But not just loved by our customers… by our people too. At Mollie we embrace what makes you unique, and nurture a culture that feels like home. We celebrate diversity of people and perspectives every day and are proud to be an equal opportunity employer. We do not discriminate. Every new Mollie is hired on the basis of qualifications, merit, and business need. We bring open hearts and open minds, we don’t judge each other for our differences, we embrace the unique traits that make our products and culture stronger. There is an energy at Mollie that can’t be contained. We are proud to be here, and inspired by the problems we have left to solve. So come join the ride.

Find out more
Two people talking

Who you’ll be working with

  1. Matthew
    VP Operations
    Say hi
    Matthew Lewis
  2. Nienke
    Quality Assurance Team Lead
    Say hi
    Nienke Verboom
  3. Henry
    WFM Planning Manager
    Say hi
    Henry Vicente


Amsterdam canalsAmsterdam canals
Bike lease planBike lease plan
Healthcare insuranceHealthcare insurance
Health insurance discountHealth insurance discount
Learning and development programLearning and development
Friday drinksFriday drinks
MacBook ProMacBook
Noise Cancelling HeadphonesNoise cancelling headphones
Work from home budgetWork from home budget
Referral bonusReferral bonus
Supersize screenSupersize screen
Complimentary baby daysComplimentary baby days
Sport eventsSport events
Wellbeing programWellbeing program
Birthday offBirthday off
Company partiesCompany parties
Pension contributionPension contribution
Travel reimbursementTravel reimbursement
Health insurance contributionHealth insurance contribution
Employee option planEquity plans

Every good relationship starts with a click. Let’s make sure this one will last.

  1. For starters

    Our Talent Acquisition team and hiring manager will review your application, and respond within 2 weeks.

  2. The "inbetween"

    If you seem like a Mollie-in-the-making, we’ll invite you to a screening call so we can learn more about each other.

  3. Are you the one?

    If all goes well, you’ll have two or more interviews with the hiring team. And if it’s a highly technical role, we’ll also assess the specific skills you’ll need.

Apply now✍️Apply now🏆Apply now🐈Apply now🥳Apply now🍀Apply now🦄
Apply now✍️Apply now🏆Apply now🐈Apply now🥳Apply now🍀Apply now🦄
Do you think we're a match?

We're always looking for talent to go on a journey with. So what are you waiting for?

Apply now

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