Milan | Operations | Full-time


Group picture of people in Operations
Love always drives what we do, we’re passionate about our jobs, care about our colleagues, and are devoted to our customers. Our mission is to become the most loved European financial service provider. We’re already expanding rapidly into new countries, and we’re not done yet. We have big plans. And that’s where you come in.
Your Opportunity

Operations analytics is a dedicated team of data enthusiasts (10) tasked to provide the best insights to help Mollie grow. Together with the team you’ll be helping us realise our mission of enabling data driven decision making within our cross functional teams. We are looking for one more team member to complement our discussions around the best way to use analytics to drive the business.

What you'll be doing
  • Analytics: Define and optimise data driven business rules for transaction and fraud monitoring. This means working closely with our risk and fraud domain experts, data scientists and engineers.
  • Metric definition and governance: partner with fellow analysts and business stakeholders from different departments to help shape how we measure performance, taking care to ensure that everyone is on the same page.
  • Data modelling (dbt): help manage the various data models which enable business users to answer their own questions. You will need to work closely with our analytics engineers ( central data team) to develop and create data models fit for purpose.
  • Ad-hoc analyses: undertake ad-hoc deep dive analysis to support the decision making process around exciting new initiatives like product risk,  etc. Being proactive with the data and bringing new insights to drive better insights and tie back to operational / Risk & fraud outcomes.
  • Performance Reporting: Build dashboards (BQ & Looker) to support both operational reporting and strategic decision making. 

What you'll bring
  • You are an analytical thinker with strong attention to detail
  • You are proactive, pragmatic and have a ‘can do’ attitude
  • You are able to synthesise data into a clear story and relate those back to tangible business impact
  • Experience with a BI tool (preference towards Looker)
  • Fluent in Python and SQL (BigQuery is our data warehouse)
  • Experience working with Git
  • 2 - 4 years of experience in an (quantitative) analyst role. Previous experience in Finance and or Risk is a plus. 
  • University degree (Econometrics,  Maths, Science, Engineering or related quantitative field)
  • Fluency in English

Nice to haves
  • Affinity for data science (Decision Tree, Rule Based Systems, Classification problems)
  • Experience with dbt

  1. 5 reasons why you should be working here
    Person standing in the streets
  2. We bring open hearts and open minds
    Mollies walking in the street
  3. We grow what we know and learn what we don’t
    Person behind laptop
  4. We are driven by customer love
    People working behind laptop in office space
  5. We celebrate the journey together
    People looking back at the mollieverse
  6. We know how to have fun
    All Mollies at a party and raising their hands

About Operations

It’s not easy keeping up with Mollie. But as we grow, it’s our job to make sure we have all the people, processes, and technology to keep doing a great job. So we keep a close eye on our developments to keep us ready for the future.

Buy now, pay later.
We’re launching new, alternative payment method in partnership with in3 and P&E. And that means our Customer Operations teams needs to be set up and ready for success.
Faster onboarding.
With new tooling solutions we can improve our onboarding process for the merchants making it easier for them to sign up and faster so that they can start processing as soon as possible. All while within the Mollie risk appetite.
A more helpful Help Centre.
By creating clearer architecture labeling processes, we can make sure customer questions lead to the right Help Centre articles.

Diversity, Equity, and Inclusion

These three words tell you everything about Mollie… Driven. By. Love. Our driving force, our reason for being… to become the world’s most loved financial services provider. But not just loved by our customers… by our people too. At Mollie we embrace what makes you unique, and nurture a culture that feels like home. We celebrate diversity of people and perspectives every day and are proud to be an equal opportunity employer. We do not discriminate. Every new Mollie is hired on the basis of qualifications, merit, and business need. We bring open hearts and open minds, we don’t judge each other for our differences, we embrace the unique traits that make our products and culture stronger. There is an energy at Mollie that can’t be contained. We are proud to be here, and inspired by the problems we have left to solve. So come join the ride.

Find out more
Two people talking

Who you’ll be working with

  1. Nienke
    Risk Specialist
    Say hi
    Nienke Westenberger
  2. Pradipta
    Risk Specialist
    Say hi
  3. Madalena
    Risk Specialist
    Say hi
  4. Harry
    Risk Specialist
    Say hi
    Harry Moostleitner


Employee option planEquity plans
Noise Cancelling HeadphonesNoise cancelling headphones
Birthday offBirthday off
Company partiesCompany parties
MacBook ProMacBook
Work from home budgetWork from home budget
Wellbeing programWellbeing program
Learning and development programLearning and development
Supersize screenSupersize screen
Referral bonusReferral bonus

Every good relationship starts with a click. Let’s make sure this one will last.

  1. For starters

    Our Talent Acquisition team and hiring manager will review your application, and respond within 2 weeks.

  2. The "inbetween"

    If you seem like a Mollie-in-the-making, we’ll invite you to a screening call so we can learn more about each other.

  3. Are you the one?

    If all goes well, you’ll have two or more interviews with the hiring team. And if it’s a highly technical role, we’ll also assess the specific skills you’ll need.

Apply now✍️Apply now🏆Apply now🐈Apply now🥳Apply now🍀Apply now🦄
Apply now✍️Apply now🏆Apply now🐈Apply now🥳Apply now🍀Apply now🦄
Do you think we're a match?

We're always looking for talent to go on a journey with. So what are you waiting for?

Apply now

No match? Try these

Explore more opportunities
Explore more opportunities