Amsterdam | Engineering | Full-time
IncidentResponseEngineer
Incident
Response
Engineer
Love always drives what we do, we’re passionate about our jobs, care about our colleagues, and are devoted to our customers. Our mission is to become the most loved European financial service provider. We’re already expanding rapidly into new countries, and we’re not done yet. We have big plans. And that’s where you come in.
Your opportunity:
As Mollie continues to expand rapidly, the demand for high availability and expert management of operational issues becomes increasingly important. To fuel our continued growth, we're seeking an Incident Response Engineer to help ensure our operations scale effectively and efficiently.
The Incident Management team triages operational issues which impact the use of Mollie products and services by both our customers as well as our internal teams. This encompasses various types of incidents, from assisting our merchant tech support team with single merchants struggling with API issues to full-scale platform outages.
Our team is as diverse as the challenges we face. We come from various backgrounds, have different skill levels, and we each bring our unique strengths to the table. What unites us is our shared curiosity and our commitment to constantly improve. In this role, you'll handle tasks on your own and also collaborate on larger projects, working closely with colleagues across various departments.
What you’ll be doing:
- Facilitating and Supporting Teams with Product-related Operational Issues: Operational issues are defined as situations that impact the usability of Mollie products and surrounding services (e-commerce plugins, SAAS middlewares, etc.) for our merchants or teams. In this role, you'll address technical queries, troubleshoot and triage bugs, as well as intake feature requests.
- Preventing Operational Incidents: The best way to handle an operational issue is to prevent it from happening in the first place. You'll be involved in, or lead, projects aimed at preventing and improving the handling of these issues. This could include everything from drafting documentation and runbooks, to constructing test environments and relevant tooling.
- Communicating and Coordinating with Stakeholders during Operational Incidents: During operational incidents, clear and timely communication with all stakeholders is critical to effectively mitigate impact. As a valued member of our Incident Management team, you'll participate in an on-call rotation. This duty, which cycles approximately every six weeks, requires you to be on standby 24/7 for one week at a time to respond promptly to any incidents. During these periods, you may be the first responder to certain incidents and will be primarily responsible for internal and external communication. Please note, your on-call responsibilities will only apply during your designated on-call weeks, for which you will receive additional compensation.
What you’ll bring:
- A Self-Improvement Ethos: You're always keen on developing yourself and acquiring the necessary skills to excel in your role.
- Analytical and Troubleshooting Abilities: You have a proven track record of applying analytical thinking and effective problem-solving skills.
- Self-Driven: Given the specialised nature of our team, we need someone who is self-motivated and can work independently with minimal supervision.
- High-Pressure Performance: You're able to stay calm and focused in high-pressure, time-sensitive situations.
- Excellent English Communication Skills: You can distill complex technical issues into easy-to-understand messages for diverse audiences.
- Understanding of Object-Oriented Programming Principles & Development Cycles: You have a solid grasp of these key software development concepts.
- On-call Availability: You are willing to participate in a 24/7 on-call rotation approximately once every six weeks.
- Experience with APIs: You have prior experience working with APIs, especially Mollie's.
- Stakeholder Management Skills: You have demonstrated the ability to collaborate effectively with multi-functional teams across all levels of the organisation.
Nice to have:
- We consider the following as valuable additions to your skill set:
- ITIL certification
- Experience with Docker
- Familiarity with databases such as MySQL, MariaDB
- Knowledge of Webshop Technologies
- Hands-on experience with cloud projects, especially on the Google Cloud Platform
- A background in working within an agile environment
- 5 reasons why you should be working here
- We bring open hearts and open minds1.
- We grow what we know and learn what we don’t2.
- We are driven by customer love3.
- We celebrate the journey together4.
- We know how to have fun5.
About Engineering
We’re in the driving seat. Without us, there is no Mollie. So we’re given the freedom to explore. Make mistakes, learn, and grow. Because that’s how we’ll become the most loved financial service provider.
The language of innovation.
We want to build a modern, fast and reliable platform. So we’re investing in a new language. By building our new cards platform in Java, we're confident we can innovate this product from the core.
Modern tech. Great products.
Leveraging our Mollie Cloud Platform, we’re moving to reliable distributed services on cloud. We’re also clarifying ownership and accountability, promoting independence and data-driven decision making, and balancing features with quality. So our teams can focus on delivering great products.
Automatically better.
By lowering the dependencies between teams, we can more quickly bring our products to market. We’re aiming for the least possible manual work and a more automated platform for future products.
Diversity, Equity, and Inclusion
These three words tell you everything about Mollie… Driven. By. Love. Our driving force, our reason for being… to become the world’s most loved financial services provider. But not just loved by our customers… by our people too. At Mollie we embrace what makes you unique, and nurture a culture that feels like home. We celebrate diversity of people and perspectives every day and are proud to be an equal opportunity employer. We do not discriminate. Every new Mollie is hired on the basis of qualifications, merit, and business need. We bring open hearts and open minds, we don’t judge each other for our differences, we embrace the unique traits that make our products and culture stronger. There is an energy at Mollie that can’t be contained. We are proud to be here, and inspired by the problems we have left to solve. So come join the ride.
FromMolliewithlove
From
Mollie
with
love
Every good relationship starts with a click. Let’s make sure this one will last.
For starters
Our Talent Acquisition team and hiring manager will review your application, and respond within 2 weeks.
The "inbetween"
If you seem like a Mollie-in-the-making, we’ll invite you to a screening call so we can learn more about each other.
Are you the one?
If all goes well, you’ll have two or more interviews with the hiring team. And if it’s a highly technical role, we’ll also assess the specific skills you’ll need.
Apply now✍️Apply now🏆Apply now🐈Apply now🥳Apply now🍀Apply now🦄
Apply now✍️Apply now🏆Apply now🐈Apply now🥳Apply now🍀Apply now🦄
Do you think we're a match?
We're always looking for talent to go on a journey with. So what are you waiting for?
Apply now