Your opportunity
Mollie is one of the fastest-growing companies in Europe, and we are facing many exciting technical and organisational challenges.
As a Tier 1 Service Desk Technician you have knowledge administering the most common of IT systems within an organisation, especially everything that is Apple-related and we are looking for someone who has good knowledge of network layers.
On average, Mollie onboards 15 new colleagues a month. We are growing very fast. Thanks to you, our current and new colleagues can do their work smoothly, in order to continue to realise the growth of Mollie. In order to maintain the current level of support, we are looking for someone who can help in the Service Desk team to manage our workplaces and help all Mollies with their complex incidents, problems and requests. At Mollie we always aim for the best solution. This starts, we think, with the right working conditions.
What you'll be doing
Providing skilled support in the analysis, troubleshooting, resolution, documentation of IT issues (networking, hardware, software, and related IT services).
In the daily operations you’ll play a key role in the delivery of a brilliant service and first class technical support to all Mollie employees.
Be the first line of support and escalate where needed to the wider team to solve technical problems within all areas of the support portfolio.
Skilled support to all 700+ Mollies: Apple oriented for most, cross-platform skills desired (Windows etc.)
Setting up new workplaces for new colleagues.
Driving improvements, taking part in projects and continuous service improvement.
What you'll bring
IT Customer support background with more than 4 years of service desk technical experience.
Advanced level of thorough technical troubleshooting of AV, Apple/iOS, Network, Software, MDM (Kandji/JAMF PRO) Administering Enterprise applications such as GSuite, Office365, Slack etc.
Impeccable technical documentation and KB writing skills
Experience with JIRA or other service management systems
Customer first mindset
Ability to solve technical problems within all areas of the support portfolio
Work independently and organised, with the ability to prioritise a busy workload.
Ability to collaborate with cross-functional team members that are dependencies to meet the customers need
Kindly note that relocation support is not offered for candidates outside of Europe for this role.
Benefits
How we hire
Step 1
Apply
Our Talent Acquisition team and hiring manager will review your application, and respond within 2 weeks.
Step 2
Screening call
If you seem like a Mollie-in-the-making, we’ll invite you to a screening call so we can learn more about each other.
Step 3
Are you the one?
You'll have two or more interviews. And if it's a highly technical role, we'll also assess the specific skills you'll need.
Diversity, Equity & Inclusion
At Mollie we are as diverse as we are united. That means we bring open hearts and minds to work, and nurture a culture that feels like home. We celebrate diversity of people and perspectives and are proud to be an equal opportunity employer.
Every new Mollie is hired on the basis of qualifications, merit, and business need. We do not discriminate. We value our differences because we know that our individual perspectives make our products and culture stronger. So we encourage everyone to be their authentic selves and we prioritise respect.
At the end of the day, we are a team of individuals – diverse yet united by our vision to eliminate financial bureaucracy.