🇳🇱 Maastricht

Operations

Full-time

Business Support Specialist - DACH

Your opportunity:


One of the crucial points for our growth is the quality of service we provide to our merchants. Thus far, our customer experience has been the main differentiator between Mollie and our competitors. In our home markets, the Netherlands and Belgium, Mollie serves over 130.000 monthly active merchants and counting.

 

As a Business Support Specialist, you’ll go the extra mile to make sure our merchants can run their businesses effectively. When they have a problem, we listen, enable and empower. Our team is international, multilingual and always ready to go above and beyond for our merchants. They are true Mollie champions and we hope you will become one of them as well!


What you'll be doing:

  • You will be the first point of contact for many of Mollie’s merchants

  • You support businesses with queries about working with Mollie including pricing & terms, the onboarding process and technical setup

  • You provide support through a range of channels to suit customer needs, including live chat, email & phone

  • You contribute to improving the customer experience and the Mollie product by providing feedback and innovative solutions

  • You continuously look for ways to improve the way we support businesses, e.g. identifying common queries and making sure these are addressed in self-serve articles; providing feedback to Product & Sales teams

  • You support the activation process of new Mollie merchants


What you'll bring:

  • You have a positive, can-do attitude! 😊

  • You speak fluent German

  • You thrive in a high performance environment with a ‘work hard, play hard’ culture

  • You are a natural problem solver, able to quickly understand problems and identify solutions

  • You have affinity with technology and payment solutions (knowledge of the eCommerce market will be a plus)

  • You are available to work full-time in a hybrid setup

  • Experience with customer service is a plus!


Extra perks:

  • Health insurance contribution

  • Lunch at the office every day!

  • Well being program

  • Holiday allowance

  • A normal job from around 8 am to 5 pm from Monday until Friday

  • A bonus based on your performance twice a year

  • Working from our beautiful new office in central Maastricht

  • Friday drinks with the team every week!

  • Fun social events throughout the year

Benefits

Noise cancelling headphones

MacBook

Birthday off

Complimentary baby days

20 days working from abroad

25 holiday days

Commute reimbursement

Work from home budget

Bike lease plan

Internet allowance

In-office lunch

Wellbeing program

Pension contribution

Health insurance

Bonus scheme

Equity plans

Referral bonus

Learning platform

Mentor program

Noise cancelling headphones

MacBook

Birthday off

Complimentary baby days

20 days working from abroad

25 holiday days

Commute reimbursement

Work from home budget

Bike lease plan

Internet allowance

In-office lunch

Wellbeing program

Pension contribution

Health insurance

Bonus scheme

Equity plans

Referral bonus

Learning platform

Mentor program

How we hire

Step 1

Apply

Our Talent Acquisition team and hiring manager will review your application, and respond within 2 weeks.

Step 2

Screening call

If you seem like a Mollie-in-the-making, we’ll invite you to a screening call so we can learn more about each other.

Step 3

Are you the one?

You'll have two or more interviews. And if it's a highly technical role, we'll also assess the specific skills you'll need.

Diversity, Equity & Inclusion

At Mollie we are as diverse as we are united. That means we bring open hearts and minds to work, and nurture a culture that feels like home. We celebrate diversity of people and perspectives and are proud to be an equal opportunity employer.

Every new Mollie is hired on the basis of qualifications, merit, and business need. We do not discriminate. We value our differences because we know that our individual perspectives make our products and culture stronger. So we encourage everyone to be their authentic selves and we prioritise respect.

At the end of the day, we are a team of individuals – diverse yet united by our vision to eliminate financial bureaucracy.