🇳🇱 Maastricht
Operations
Full-time
Business Support Specialist - DACH
Your opportunity:
One of the crucial points for our growth is the quality of service we provide to our merchants. Thus far, our customer experience has been the main differentiator between Mollie and our competitors. In our home markets, the Netherlands and Belgium, Mollie serves over 130.000 monthly active merchants and counting.
As a Business Support Specialist, you’ll go the extra mile to make sure our merchants can run their businesses effectively. When they have a problem, we listen, enable and empower. Our team is international, multilingual and always ready to go above and beyond for our merchants. They are true Mollie champions and we hope you will become one of them as well!
What you'll be doing:
You will be the first point of contact for many of Mollie’s merchants
You support businesses with queries about working with Mollie including pricing & terms, the onboarding process and technical setup
You provide support through a range of channels to suit customer needs, including live chat, email & phone
You contribute to improving the customer experience and the Mollie product by providing feedback and innovative solutions
You continuously look for ways to improve the way we support businesses, e.g. identifying common queries and making sure these are addressed in self-serve articles; providing feedback to Product & Sales teams
You support the activation process of new Mollie merchants
What you'll bring:
You have a positive, can-do attitude! 😊
You speak fluent German
You thrive in a high performance environment with a ‘work hard, play hard’ culture
You are a natural problem solver, able to quickly understand problems and identify solutions
You have affinity with technology and payment solutions (knowledge of the eCommerce market will be a plus)
You are available to work full-time in a hybrid setup
Experience with customer service is a plus!
Extra perks:
Working from Monday to Friday between 8.30 and 17.30
Lunch at the office every day!
Well being budget
Salary EUR 2500
A bonus based on your performance twice a year
Pension & Health insurance contribution
Working from our beautiful office in central Maastricht
Friday drinks and fun social events throughout the year
Various internal training programs and growth opportunities
Benefits
How we hire
Apply
Our Talent Acquisition team and hiring manager will review your application, and respond within 2 weeks.
Screening call
If you seem like a Mollie-in-the-making, we’ll invite you to a screening call so we can learn more about each other.
Are you the one?
You'll have two or more interviews. And if it's a highly technical role, we'll also assess the specific skills you'll need.
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