Business Support Specialist - Dutch Speaking

Business Support Specialist - Dutch Speaking

Operations

Full-time

Your opportunity:

One of the crucial points for our growth is the quality of service we provide to our merchants. Thus far, our customer experience has been the main differentiator between Mollie and our competitors. In our home markets, the Netherlands and Belgium, Mollie serves over 130.000 monthly active merchants and counting.

As a Business Support Specialist, you’ll go the extra mile to make sure our merchants can run their businesses effectively. When they have a problem, we listen, enable and empower.

Our office is located in the Sphinx quarter (Eiffel building) and is a 5-minute walk from the centre of Maastricht. In addition, our team is international, multilingual and a lot of fun. Does that capture your interest? Then read on!


What you'll be doing:

  • You will be the first point of contact for many of Mollie’s merchants and will provide support through a range of channels, including live chat, email & phone

  • You support businesses with queries about working with Mollie including pricing & terms, the onboarding process and technical setup

  • You contribute to improving the customer experience by providing feedback and innovative solutions

  • You continuously look for ways to improve the way we support businesses, e.g. identifying common queries and making sure these are addressed in self-serve articles; providing feedback to Product & Sales teams

  • You consistently demonstrate eagerness to reach your targets and you have an eye for upselling services


What you'll bring:

  • You have a positive, can-do attitude! 😊

  • You speak fluent Dutch and English

  • You thrive in a high performance environment with a ‘work hard, play hard’ culture

  • You are a natural problem solver, able to quickly understand problems and identify solutions

  • You have affinity with technology and payment solutions (knowledge of the eCommerce market will be a plus)

  • You are available to work full-time in a hybrid setup

  • A commercial mindset or experience in a sales driven environment is a plus!


Extra perks:

  • Working from Monday to Friday between 8.30 and 17.00

  • Lunch at the office every day!

  • Salary EUR 2880 including benefits

  • A bonus based on your performance once a year

  • Pension & Health insurance contribution

  • Working from our beautiful new office in central Maastricht

  • Friday drinks and fun social events throughout the year

  • Various internal training programs and growth opportunities

Benefits

20 days working from abroad

Enjoy the flexibility to work from abroad for 20 days a year (excl high risk countries)

Wellbeing Budget

Enjoy €60 per month net towards taking care of yourself.

Lifestyle and Health Support

Reach out for coaching and support whenever you need it via OpenUp.

26 holiday days

Time to relax. Plus an extra 2 days off in between 27 and 31 December!

Commute options

Receive an NS Business Card and participate in our bike lease plan

Birthday off

It’s your special day! Why spend it at the office?

WFH Equipment Budget

One off budget of €400 for our new hires.

Hybrid working

With WFH & Internet allowance at €60 a month.

Discounted Lunch

Hot and cold meals plus snacks available each day for less than €4 and only pay when you use the service!

Health Insurance

Insure with ONVZ or receive €125 net towards your own insurance.

Annual Mollieverse event

All Mollies get together, connect and have fun.

20 days working from abroad

Enjoy the flexibility to work from abroad for 20 days a year (excl high risk countries)

Wellbeing Budget

Enjoy €60 per month net towards taking care of yourself.

Lifestyle and Health Support

Reach out for coaching and support whenever you need it via OpenUp.

26 holiday days

Time to relax. Plus an extra 2 days off in between 27 and 31 December!

Commute options

Receive an NS Business Card and participate in our bike lease plan

Birthday off

It’s your special day! Why spend it at the office?

WFH Equipment Budget

One off budget of €400 for our new hires.

Hybrid working

With WFH & Internet allowance at €60 a month.

Discounted Lunch

Hot and cold meals plus snacks available each day for less than €4 and only pay when you use the service!

Health Insurance

Insure with ONVZ or receive €125 net towards your own insurance.

Annual Mollieverse event

All Mollies get together, connect and have fun.

How we hire

Step 1

Apply

Our Talent Acquisition team and hiring manager will review your application, and respond within 2 weeks.

Step 2

Screening call

If you seem like a Mollie-in-the-making, we’ll invite you to a screening call so we can learn more about each other.

Step 3

Are you the one?

You'll have two or more interviews. And if it's a highly technical role, we'll also assess the specific skills you'll need.