Your opportunity:
One of the crucial points for our growth is the quality of service we provide to our merchants. Thus far, our customer experience has been the main differentiator between Mollie and our competitors. In our home markets, the Netherlands and Belgium, Mollie serves over 130.000 monthly active merchants and counting.
As a Business Support Specialist, you’ll go the extra mile to make sure our merchants can run their businesses effectively. When they have a problem, we listen, enable and empower.
Our office is located in the Sphinx quarter (Eiffel building) and is a 5-minute walk from the centre of Maastricht. In addition, our team is international, multilingual and a lot of fun. Does that capture your interest? Then read on!
What you'll be doing:
You will be the first point of contact for many of Mollie’s merchants and will provide support through a range of channels, including live chat, email & phone
You support businesses with queries about working with Mollie including pricing & terms, the onboarding process and technical setup
You contribute to improving the customer experience by providing feedback and innovative solutions
You continuously look for ways to improve the way we support businesses, e.g. identifying common queries and making sure these are addressed in self-serve articles; providing feedback to Product & Sales teams
You consistently demonstrate eagerness to reach your targets and you have an eye for upselling services
What you'll bring:
You have a positive, can-do attitude! 😊
You speak fluent Dutch and English
You thrive in a high performance environment with a ‘work hard, play hard’ culture
You are a natural problem solver, able to quickly understand problems and identify solutions
You have affinity with technology and payment solutions (knowledge of the eCommerce market will be a plus)
You are available to work full-time in a hybrid setup
A commercial mindset or experience in a sales driven environment is a plus!
Extra perks:
Working from Monday to Friday between 8.30 and 17.00
Lunch at the office every day!
Well being budget EUR 60 per month
Salary EUR 2500 - 2777 based on level of experience
A bonus based on your performance twice a year
Pension & Health insurance contribution
Working from our beautiful new office in central Maastricht
Friday drinks and fun social events throughout the year
Various internal training programs and growth opportunities
Benefits
How we hire
Step 1
Apply
Our Talent Acquisition team and hiring manager will review your application, and respond within 2 weeks.
Step 2
Screening call
If you seem like a Mollie-in-the-making, we’ll invite you to a screening call so we can learn more about each other.
Step 3
Are you the one?
You'll have two or more interviews. And if it's a highly technical role, we'll also assess the specific skills you'll need.
Diversity, Equity & Inclusion
At Mollie we are as diverse as we are united. That means we bring open hearts and minds to work, and nurture a culture that feels like home. We celebrate diversity of people and perspectives and are proud to be an equal opportunity employer.
Every new Mollie is hired on the basis of qualifications, merit, and business need. We do not discriminate. We value our differences because we know that our individual perspectives make our products and culture stronger. So we encourage everyone to be their authentic selves and we prioritise respect.
At the end of the day, we are a team of individuals – diverse yet united by our vision to eliminate financial bureaucracy.