Come and join our team of CDD Analysts in the Maastricht office. We are looking for talents that are eager to learn how to fight financial crime. This role is a great way to kickstart your career in Customer Due Diligence with authentic and open-minded colleagues.
Your day to day job will consist of reviewing existing customer information, their transactions and in the end you will assess the risks. The role of a CDD Analyst in Mollie’s Customer Operations department is to act as the gatekeeper.
By doing so, you ensure that Mollie stays safe and only conducts business with merchants that have good intentions. We follow appropriate controls and monitoring in order to satisfy our obligations to the appropriate regulatory authorities. We need you to balance adherence to laws and legislation with the ultimate ease of use for our customers, high levels of efficiency, and excellent control of our reputation and financial risks. The customer experience is always on top of mind. The goal is to make sure there are no blockers for our merchants and help them run their business effectively.
What you'll be doing:
You will assess the risks of many different types of organisations (for example ecommerce, foundations, governments etc) in various stages of their life cycle (onboarding, event driven reviews, periodic review)
Perform due diligence checks relating to stakeholder identification and verification
You will review financial and non-financial information to get a clear picture of the whole organisation.
Perform profile checks relating to merchants’ activities and their location
Analyse the ownership and map out complex entity structures.
Work assigned queues, emails, and service requests, as well as other risk related items on a daily basis.
Respond to customer inquiries via phone and email in an efficient and effective manner and perform phone outreach as needed.
Improving service delivery time/quality and enhanced customer satisfaction.
Keep up to date on applicable regulations and utilize independent judgment in the application of those regulations.
What you'll bring:
A proactive and strong analytical approach.
Hands-on, detail-oriented and results-driven and the ability to make critical decisions based on limited information
1-2 years experience in one or more of the following areas is a plus: customer service, financial services or KYC.
Ability to work on your own as well as being a team player.
You are a passionate self-starter, unafraid to challenge the status quo and to look at things from a different perspective.
How we hire
Our Talent Acquisition team and hiring manager will review your application, and respond within 2 weeks.
If you seem like a Mollie-in-the-making, we’ll invite you to a screening call so we can learn more about each other.
Are you the one?
You'll have two or more interviews. And if it's a highly technical role, we'll also assess the specific skills you'll need.
Diversity, Equity & Inclusion
At Mollie we embrace what makes you unique, and nurture a culture that feels like home. We celebrate diversity of people and perspectives every day and are proud to be an equal opportunity employer. We do not discriminate.
Every new Mollie is hired on the basis of qualifications, merit, and business need. We bring open hearts and open minds, we don’t judge each other for our differences, we embrace the unique traits that make our products and culture stronger.
There is an energy at Mollie that can’t be contained. We are proud to be here, and inspired by the problems we have left to solve. So come join the ride.