Customer Growth Team Lead

At Mollie, we have an exciting opportunity for a driven leader to join our Customer Growth team and help shape the future of customer engagement for the midmarket segment. As part of establishing this new team, we are looking for a Customer Growth Team Lead who will be responsible for leading the Customer Growth Representatives and Customer Success Representatives. Are you the dynamic and ambitious leader we need to drive the success of this newly established team?

Your Opportunity

The mission of the Customer Growth Team Lead is to empower Customer Growth Representatives and Customer Success Representatives through proactive engagement and strategic support. This team is dedicated to deeply understanding our customers' needs, acting as trusted advisors, and ensuring that our customers derive the highest value from Mollie’s products. As the Customer Growth Team Lead, you will drive your team's success and play a key role in supporting Mollie’s growth ambition.

You’ll be responsible for leading a team of Customer Growth Representatives, helping them to drive growth within our existing customer base by proactively engaging with midmarket customers, and guiding Customer Success Representatives as they build and maintain strong relationships with our valued customers. You will work closely with the Customer Success leadership team and cross-functional teams to ensure alignment with Mollie’s broader growth strategy.

Key Responsibilities

• Lead, coach, and develop the Customer Growth team across all markets, fostering a high-performance culture focused on customer growth, satisfaction, and retention.

• Act as the escalation point for the team, addressing critical issues swiftly and effectively.

• Collaborate with Product, Sales, and Marketing teams to ensure customer feedback is integrated into Mollie’s product development roadmap.

• Identify and implement process improvements to enhance customer experience and operational efficiency across all regions.

• Regularly report on performance metrics, including retention rates and growth targets.

• Proactively identify and capitalize on upsell and cross-sell opportunities by analyzing customer needs, business trends, and sales data. Develop and implement effective strategies and approaches to maximize revenue growth, ensuring a tailored and customer-centric sales experience.

  
  

Candidate Requirements/Profile

• 5+ years of experience in Customer Success, Account Management, or Business Support roles within a SaaS or payments environment, with at least 2 years in a leadership position.

• Proven ability to manage and mentor high-performing teams, with a strong focus on customer outcomes and satisfaction.

• Passionate about sales and customer success, with a demonstrated ability to drive customer growth and foster long-term relationships.

• Strong communication skills, with experience managing executive-level relationships both internally and externally.

• A data-driven approach to managing and reporting on customer growth metrics.

• Fluent in Dutch and English, with experience working in the Dutch market preferred.

• Experience with CRM systems, such as Salesforce or Hubspot, and proficiency in Excel.

  
  

What we offer

• The opportunity to be part of a newly formed, high-impact Customer Growth team driving Mollie’s growth in key customer segments.

• A fast-paced, dynamic working environment with clear paths for professional development.

• A collaborative team culture where your contributions directly impact Mollie’s success and our customers' growth.

• The chance to work with some of the most innovative customers in the market, helping them achieve their business goals.