Social Media and Community Manager

Your opportunity

We’re on the hunt for someone to fill a new role of Social Media & Community Manager. As a member of the marketing team, reporting to our SR Corporate Comms Manager, your mission is to unlock the power of Mollie’s brand for social media channels and build engaged communities across customer segments (merchants, partners, developers - plus employees). If you are a tech-savvy professional, experienced in social media, PR and events, we would like to meet you.

Our ideal candidate has exceptional oral and written communication skills and is able to develop engaging content. You should be a ‘people person’ with great customer service skills and the ability to moderate online and offline conversations with our community.

Ultimately, you should be able to act (with guidance) as the voice of our brand and manage all community communications, shipping some creative, community-minded activities that put Mollie on the map of our customers - working collaboratively with central and local marketers and others across Mollie who have problem spaces that require community management.

What you’ll do

• Set and implement social media campaigns to align with marketing, communication and other strategies (i.e. partnerships, developer community, employer brand), working with Brand Design and Content Marketing teams to ensure brand consistency;

• Provide and produce engaging text, image and video content for social media accounts and draw on / support Field Marketers to produce localised content;

• Respond to comments on our owned and paid spaces in a timely manner to increase engagement and connection (in collaboration with Support teams who deal with support issues/complaints)

• Monitor and report on feedback and online reviews ((in collaboration with customer support teams as well as Performance Marketers who manage comparison/review sites)

• Organise and participate in events to build community and boost brand awareness across customer segments (mechant, partner, developer);

• Liaise with Development and Sales departments to stay updated on new products and features;

• Build relationships with customers, potential customers, industry professionals and journalists;

• Stay up-to-date with digital technology trends and drive innovation for Mollie in new channels, formats and tactics to build loyal communities online and offline.

  
  

What you’ll bring 

• Previous experience as a community manager, successfully building up a brand online

• Experience launching community initiatives (e.g. building an online community, launching an ambassador program, creating an event series)

• Ownership mentality; proven ability to meet deadlines, work collaboratively with others, and ensure high quality deliverables.

• Comfortable working in a fast-paced environment where re-prioritisation is your friend. Not afraid to challenge yourself, fail (fast) and deal with ambiguity. 

• Strong written and verbal communication skills; English writing fluency is required. Dutch, Flemish, French, German language skills are a plus. 

• Hands on experience with social media management for brands

• Ability to interpret website traffic and online customer engagement metrics

• Knowledge of online marketing and marketing channels

• Attention to detail and ability to multitask

• Degree in Marketing and Communications or relevant field

• Gumption, guts, humility, passion, obsession, dislike of status quo.