Technical Support Specialist

Technical Support Specialist


Your opportunity

Thus far, our customer experience has been the main differentiator between Mollie and our competitors. As a Technical Support Specialist, you will be the point of contact for our customers, Customer Support, Commerce and Engineering departments. Your mission is to make sure our customers can run their business effectively by supporting them with technical matters focussed on, but not limited to, the integration of Mollie products and services. The Technical Support Team is international, multilingual and always ready to go above and beyond for our merchants. When customers have a problem, they listen, analyse, solve and empower. 


What you'll be doing 

  • Deliver technical support for (custom) integrations & plugins to our customers (merchants & partners)

  • Advise merchants on how to best implement Mollie in their specific setup;

  • Point of contact for technical questions and escalations coming from internal customer representatives (Customer Support teams, Sales & Customer Success managers)

  • Tech support training for other teams and departments

  • Writing internal technical process documentation

  • Actively contributing in providing feedback and input to the business via SME format to improve the technical product and merchant experience

  • You will be part of a small team focused on solving clearly defined problem spaces


What you'll bring 

  • Minimum of 2-3 years Tech Support experience, preferably in Fintech

  • Analytical and Troubleshooting Abilities: You have a proven track record of applying analytical thinking and effective problem-solving skills

  • Experience with APIs: You have prior experience working with APIs

  • Excellent Communication Skills: You can distil complex technical issues into easy-to-understand messages for diverse audiences

  • Fluency in English

  • Valuable Additional Experience: We consider the following as valuable additions to your skill set:

    • ITIL certification

    • Experience with Docker

    • Familiarity with databases such as MySQL, MariaDB

    • Knowledge of Webshop Technologies

    • Hands-on experience with cloud projects, especially on the Google Cloud Platform

    • A background in working within an agile environment

Benefits

20 days working from abroad

Enjoy the flexibility to work from abroad for 20 days a year (excl high risk countries)

Wellbeing Budget

Enjoy €60 per month net towards taking care of yourself.

Lifestyle and Health Support

Reach out for coaching and support whenever you need it via OpenUp.

26 holiday days

Time to relax. Plus an extra 2 days off in between 27 and 31 December!

Commute options

Receive an NS Business Card and participate in our bike lease plan

Birthday off

It’s your special day! Why spend it at the office?

WFH Equipment Budget

One off budget of €400 for our new hires.

Hybrid working

With WFH & Internet allowance at €60 a month.

Discounted Lunch

Hot and cold meals plus snacks available each day for less than €4 and only pay when you use the service!

Health Insurance

Insure with ONVZ or receive €125 net towards your own insurance.

Annual Mollieverse event

All Mollies get together, connect and have fun.

20 days working from abroad

Enjoy the flexibility to work from abroad for 20 days a year (excl high risk countries)

Wellbeing Budget

Enjoy €60 per month net towards taking care of yourself.

Lifestyle and Health Support

Reach out for coaching and support whenever you need it via OpenUp.

26 holiday days

Time to relax. Plus an extra 2 days off in between 27 and 31 December!

Commute options

Receive an NS Business Card and participate in our bike lease plan

Birthday off

It’s your special day! Why spend it at the office?

WFH Equipment Budget

One off budget of €400 for our new hires.

Hybrid working

With WFH & Internet allowance at €60 a month.

Discounted Lunch

Hot and cold meals plus snacks available each day for less than €4 and only pay when you use the service!

Health Insurance

Insure with ONVZ or receive €125 net towards your own insurance.

Annual Mollieverse event

All Mollies get together, connect and have fun.

How we hire

Step 1

Apply

Our Talent Acquisition team and hiring manager will review your application, and respond within 2 weeks.

Step 2

Screening call

If you seem like a Mollie-in-the-making, we’ll invite you to a screening call so we can learn more about each other.

Step 3

Are you the one?

You'll have two or more interviews. And if it's a highly technical role, we'll also assess the specific skills you'll need.