Working Student - Customer Success DACH (m/f/d)

At Mollie, we’re on a mission to make payments and money management effortless for every business in Europe.We started 20 years ago when we launched a more direct, affordable way for companies to get paid. That provided an alternative to the frustrating, overpriced solutions that banks offered at the time. Today, we serve more than 250,000 businesses across Europe with an all-in-one solution that simplifies payments and money management. And we’re a 850-strong team of product, finance, support, commerce, and engineering specialists working across Europe – from Lisbon to London.

Your opportunity

Mollie is looking for a Customer Success Work-Student (Werkstudent) in Munich or Kiel who will help us become the most loved financial service provider in Germany and Europe. Be part of an extraordinary growth story of a scale-up with outstanding products and company culture by winning the German e-commerce market. Help online businesses to scale more efficiently with a solid and easy-to-use payment solution and great support. Mollie currently has over 130.000 customers in the Benelux market and we are on a mission to win the rest of Europe. Winning Germany has been set as the number one priority for Mollie and we need your help to make us well-known.

What you'll be doing

• Working on a strategy on how to address our unmanaged customer base to ensure satisfaction, product adoption and retention

  • Field research to confirm the developed strategy

  • Definition and identification of target groups within the backbook

  • Cooperation with marketing to develop and place the communication within Mollie communication channels

  • Definition and celebration of milestones within the customer base

• Report and discuss merchant performance through available dashboards and funnel management

• With your gained market and customer knowledge, you will support the German management team in strategic questions and decisions.

What you'll bring

• Enrolled in a Bachelor or Master Program

• Hands-on mentality with a positive attitude

• Curious with a hunger to learn

• Outstanding client-facing and communication skills

• Analytical skills

• Fluency in German is a must. Good working English is important as it is our company language.

• Nice to have: Some sales/customer experience from a previous internship or voluntary work