Your opportunity
Thus far, our customer experience has been the main differentiator between Mollie and our competitors. As a Technical Support Specialist, you will be the point of contact for our customers, Customer Support, Commerce and Engineering departments. Your mission is to make sure our customers can run their business effectively by supporting them with technical matters focussed on, but not limited to, the integration of Mollie products and services. The Technical Support Team is international, multilingual and always ready to go above and beyond for our merchants. When customers have a problem, they listen, analyse, solve and empower.
What you'll be doing
Deliver technical support for (custom) integrations & plugins to our customers (merchants & partners)
Advise merchants on how to best implement Mollie in their specific setup;
Point of contact for technical questions and escalations coming from internal customer representatives (Customer Support teams, Sales & Customer Success managers)
Tech support training for other teams and departments
Writing internal technical process documentation
Actively contributing in providing feedback and input to the business via SME format to improve the technical product and merchant experience
You will be part of a small team focused on solving clearly defined problem spaces
What you'll bring
Minimum of 2-3 years Tech Support experience
Analytical and Troubleshooting Abilities: You have a proven track record of applying analytical thinking and effective problem-solving skills
Experience with APIs: You have prior experience working with APIs
Excellent Communication Skills: You can distil complex technical issues into easy-to-understand messages for diverse audiences
Fluency in English + one other language: NL/FR/DE/ES/PT
On-call Availability: You are willing to participate in a weekend on-call rotation approximately once every six weeks.
Valuable Additional Experience: We consider the following as valuable additions to your skill set:
ITIL certification
Experience with Docker
Familiarity with databases such as MySQL, MariaDB
Knowledge of Webshop Technologies
Hands-on experience with cloud projects, especially on the Google Cloud Platform
A background in working within an agile environment
Benefits
How we hire
Step 1
Apply
Our Talent Acquisition team and hiring manager will review your application, and respond within 2 weeks.
Step 2
Screening call
If you seem like a Mollie-in-the-making, we’ll invite you to a screening call so we can learn more about each other.
Step 3
Are you the one?
You'll have two or more interviews. And if it's a highly technical role, we'll also assess the specific skills you'll need.
Diversity, Equity & Inclusion
At Mollie we are as diverse as we are united. That means we bring open hearts and minds to work, and nurture a culture that feels like home. We celebrate diversity of people and perspectives and are proud to be an equal opportunity employer.
Every new Mollie is hired on the basis of qualifications, merit, and business need. We do not discriminate. We value our differences because we know that our individual perspectives make our products and culture stronger. So we encourage everyone to be their authentic selves and we prioritise respect.
At the end of the day, we are a team of individuals – diverse yet united by our vision to eliminate financial bureaucracy.